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The quickest way to reach us is by email at editorial@kuki-muki.org. We read every message that lands there, including the ones that are two lines long. Please include the operator name you are writing about, the date of the issue and — if it helps — a screenshot. We do not use third-party ticketing: the inbox is checked by Maeve and Niall directly.
Topics we answer
We answer questions about anything we have published on kuki-muki.org: wagering maths you want double-checked, a withdrawal window that no longer matches our table, a bonus code that stopped working, a payment method we missed. We will also take corrections — if a fact on a review page is out of date, email us and we will fix it inside two working days.
What we cannot help with
We cannot access your account at any operator, overturn a bonus-related forfeiture, speed up KYC verification, release withheld winnings or arbitrate between you and the operator. If your issue is with the operator itself, the escalation path lives on our /player-complaints/ page — it names the ADR bodies that have actual authority here.
How to reach us
Email: editorial@kuki-muki.org. Phone (editorial, UK office hours only): +44 (0)114 888 3016. Post: Wintergate Digital Ltd, 52 Queen Square, Sheffield S1 6XA. We do not run a live chat on this site — a live chat on a review site typically means an outsourced sales team, and that is not what we are. One channel at a time, with a real name on the reply.
Media requests
Journalists, researchers and other reviewers are welcome to use quoted material from our pages with a backlink. For data requests (anonymised testing logs, methodology weights, payout timing samples) write to the editorial email with your outlet and deadline — we usually turn these around within one working day.
Response time
We aim to reply within one working day Monday to Friday. During UK bank holidays and weekends expect up to three days. If your message concerns a time-sensitive issue — a withdrawal that has stalled, a bonus that is about to expire — put the word URGENT in the subject line and we will prioritise it.